Customer Reviews
4.6 / 5-
Kimberly L
Pierre is great. The entire service department is run well. Sales needs to get rid of smoking on the campus. It is not an inviting atmosphere to buy a high end vehicle. More new blood should be hired in this area. Second hand smoke should not occur. Read More >>
LOS ANGELES, CA -
Adam H
Let me preface my comments by saying that Marlene has been absolutely fantastic and her customer service is second to none. She's gone out of her way to take care of me several times, especially when - through no fault of her own - the service department dropped the ball in completing the service on my car. I had to bring my car back three times to complete what was a relatively simple service because the first two times the techs didn't have time to get to it...dropping the car off at 9:00a only to get a call at 5:00p or later that my car hadn't even been looked at yet is slightly irritating. But Marlene was sure to escalate the situation to her superiors and took the initiative to be sure the techs would be available on a day/time that fit my schedule. She profusely apologized for the inconvenience and fixed the situation, which was impressive since it wasn't her fault in the first place - she's a class act. And she even took the time on my most recent service visit to get a repair estimate from the collision center for an issue unrelated to my service, saving me time and effort in the process. I rated 5 stars and extremely likely to refer a friend specifically based on how excellent Marlene has been. I could understand how other customers may have been a bit less forgiving having their car neglected time and time again and for that reason I'd be hesitant to recommend the dealer to a friend, but I have no hesitation about recommending Marlene to any Cadillac owner...it's just a shame not everyone at the dealership has the same attention to detail and customer service as Marlene does. Read More >>
SANTA MONICA, CA -
Kathleen K
Always great service. Read More >>
HERMOSA BEACH, CA -
G
Normal service time. Car was serviced quickly and washed. Best dealership in California Read More >>
LOS ANGELES, CA -
Laurey B
Gus and randy were fabulous! Read More >>
LOS ANGELES, CA -
Aureliana R
Mr Chris Hynes was amazing as usual. THe more I get to know him and the way he treats his clients, the happier I am. Read More >>
LOS ANGELES, CA -
Jaclyn B
Jose was very helpful and attentive. Read More >>
PLAYA DEL REY, CA -
Carolyn D
Service on our Yukon XL was excellent!!! Read More >>
LOS ANGELES, CA -
Francesca L
i had the nicest man help me and he was so sweet and really great job. Read More >>
LOS ANGELES, CA -
Frederick V
Ceaser in your parts department was very helpfull, someone at my Gym stole a jeckt and my car key was in it, $420.oo later. I had to do it for peace of mind! Read More >>
LOS ANGELES, CA
Welcome to Martin Automotive Group
Los Angeles and Southern California Cadillac and GMC Dealer
Thank you for visiting The Martin Automotive Group - A 2010 Cadillac Dealer of the Year! Serving Los Angeles, Santa Monica, Culver City, Van Nuys, West Hollywood, Beverly Hills, and the Greater Southern California area, we are your source for quality new Cadillac & GMC and used cars and trucks. We are proud to call ourselves your premier Los Angeles and Southern California Cadillac and GMC Dealer, and want to show you how visiting our dealership can lead to a wonderful car-buying experience.
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